Security
The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 256 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet.

16x9 Inc. has obtained a digital certificate from The COMODO Group, a leading provider of Internet trust services. 16x9 Inc.'s website is also tested and certified daily by COMODO to receive its HackerGuardian Certification which ensures that the website passes the FBI/SANS Internet Security Test.

When visiting a page on our site that includes any of your personal information, the bottom of your browser window will display, an icon of a closed lock or an unbroken key (depending upon your browser). This indicates that you have successfully connected with our secure server.

To authenticate the security of your connection before submitting any of your personal information, you can double click on the icon to display our digital certificate. Some browser versions and some firewalls do not permit communication through secure servers. In that case, we suggest that you contact us by phone, or fax your order to us.
Cookies
When you visit our site, we will ask your browser to place a permanent "cookie" (a very small text file) on your computer. If your browser is configured to accept cookies, it will accept the cookie and place it on your computer's hard drive. We collect this information to analyze where our customers are coming from and how often they visit our site. We also collect certain technical information from your computer, like your IP address and the address of a referring web site, if any. This information will allow us to enhance our site to our customer's preferences. This information is used only for the benefit of 16x9 Inc. and you, our customer. You can visit our site without cookies if you choose to do so. To visit our site without cookies, you can configure your browser to reject all cookies or to notify you when a cookie is set. Check the browsers help menu to learn how to change your cookie preferences.

Registration
In order to identify who you are, we suggest that you register and log-in when you visit our site. This allows us to provide you with your "Order Status" and other information that is uniquely yours.

How to access and/or correct Your Information
You can access all the personally identifiable information that we collect online and maintain by phoning 866-800-1699 or 661-295-3313, or via e-mail. We use this procedure to safeguard your information. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error.

If you place an order with a ship-to address that differs from your bill-to address, we retain this information as well. You can modify or correct this information by following the procedure described above. Such information is used at your request to ship purchased merchandise and may also be used for marketing purposes, but will not be sold to any third parties.

What information is collected
When you choose to place an order with us, you are invited to log in, so that we can identify who you are. As a newcomer, it will be suggested that you register for future identification. The registration page asks you to enter your name, a user ID, a password, and your e-mail address. You can update this information at any time by clicking on the "My Account/Login" link at the top of every page and selecting the information that you would like to update.

Placing an order
When you decide to place an order, you are asked to complete an order form. The order form requires your name, billing and shipping address, credit card number, expiration date and CID#. You should also include other information fields such as your telephone number, to allow us to contact you regarding your order if necessary. This information is collected to make your shopping experience with us as smooth and pleasant as possible. It is used only for the benefit of 16x9 Inc. and you, our customer.

Links
Our site may contain links to manufacturers' and other related sites for your benefit. 16x9 Inc. is not responsible for the privacy practices, security, or content of such web sites. If you click on one of these links, you will be redirected to their web site and, in doing so, you may provide information directly to them. Therefore, you should refer to their privacy policies to understand how they handle your information and what choices you have.

Relationships/Sharing Information
16x9 Inc. does not share any information about our customers with any other parties or businesses.

Use of Information
We may use your information in a number of ways, including the following:
» In order to serve you better, we may combine the information you provide us online. We use that information to improve your overall shopping experience.
»To improve the content on our Web site. For example, we may use cookies to find out which parts of our site or our products are visited most often.
»To enhance your online shopping experience.
»For marketing and promotional purposes.

Mail & SPAM Issues
16x9 Inc. will never SPAM or send unsolicited materials based on information collected at our site. Registrants may opt out of receiving materials from us at any time by contacting us with such request. Please contact us via e-mail, by telephone 866-800-1699 or 661-295-3313, or by Fax 661-295-3314.

Our Commitment to Children's Privacy
We never collect or maintain information at our website from those we actually know are under 13, nor is any part of our website structured to attract anyone under 13.

If Security or privacy is still of concern to you
If you do not want to receive promotional email from 16x9 Inc., you have that option when submitting all of your information.

Note: Once you have submitted your request you should assume that it has been successfully received and your request is being processed. Please allow us a reasonable period from when the request was received to complete the removal.

Our transaction security, combined with our privacy guarantee, should satisfy your concerns regarding online ordering. Keep in mind however that you have a number of alternate choices available for doing business with 16x9 Inc.

» If you prefer, you can always call 866-800-1699 or 661-295-3313, and place your order by telephone.
» You can also fax your order to us at 661-295-3314.

If you have any questions regarding this privacy statement, the practices of this site, or your dealings with this web site, you can contact us.

Your California Privacy Rights
If you are a California resident, you have the right to receive: (a) information identifying all third party companies to whom 16x9 Inc. may have disclosed, within the past year, personal information pertaining to you and your family for that company's direct marketing purposes; and (b) a description of the categories of personal information disclosed. To obtain this information, please Click here to e-mail your request us.

Please allow 30 days for a response.